中文版
Hotel client relation manages
From;    Author:Stand originally
How can just increase, hold the sale with good hotel, the likelihood is the most serious problem that a lot of bosses consider. The public house with some bad businesses is more such. But good to some businesses hotel boss sometimes oversight the importance of this problem. Actually the client is very capricious now, market competition is more intense also. We know to a lot of hotels with very good before business lay the meaning depression, case that closes down even nowadays. .

So how to increase, hold the sale of the hotel? Want to have goluptious cooked food only, is favorable repast environment OK? Manage in client disappear give a lot of care changeful now, the medium that has these traditions solely is already insufficient, what because everybody is in,this respect has done is pretty good. According to the successful experience of foreign hotel, hold a client to consume psychology, provide the service of demand of contented client individuation, had become a hotel to raise a client to turn round to lead, add the hotel sale, a magic weapon that carries a hotel to give birth to enthusiasm grand.

1, from book repast to provide personalized service, contented client by all the more valued psychology demand.

What is personalized service, cite a case for instance " gentleman " with " king (with talk person full name) gentleman / always " ,

Also have when our repast experience personally, "Gentleman " with " Wang Zong " the sense is great different.

It is not easy to want to be able to accomplish this, I come to simple description below, we how does this product help you accomplish personalized service in each link.

(The first link that we contact a hotel from the guest first books 1) begin: Booked guest often is hotel old client, also be the client with the most important hotel. They are taller also to the requirement of the hotel.

For instance I am the old client of your hotel, the client data that your hotel saved me if " the full name, appellation, phone, favorite balcony, dish that abstain from, birthday " information.

Call when me come over to book, the data that the concerned information that books place young lady to be able to pass this to cover a product to inquire me immediately is consumed even before every time, provide personalized service, be like " king manager, hello! Hello constant time did not come (if inquire him to a month did not come,consume) , excuse me today a few? Arrange you to like to you " old on the west the door " is balcony good? (Inquiry likes to him " old on the west the door " balcony) , thank your presence! Thank your presence!!

(2) banquet opens sheet. If guest requirement opens bill of fare, the member that book can ask the guest type a system, will convey automatically to be in to hutch division commander, hutch division commander can ask offer individuation to serve according to the guest.

For instance the guest asks " dish does not repeat with before one " , of course we cannot leave more " the dish that the guest abstains from " . We need possibly now to consult the bill of fare that this guest opens last, inquire a guest abstain from dish waits information a moment, very between take time. Pass this to cover a product, we can inquire those who give the bill of fare that the guest opens last, visitor to abstain from immediately dish, open a bill of fare that accords with guest individuation demand quickly, avoid to make mistake, cause guest dissatisfaction, prediction of a person's luck in a given year weighs wanted passenger source.
Previous12 Next
Disclaimer:The only purpose of the site is to deliver more information. This dose not mean that the site will agree with the views and be responsible for its authenticity.